Exl Service

Consultant – Program Management Team - Consulting

Job Location US-REMOTE
Regular Full-Time
Job Code



The EXL Consulting practice is looking for people who are passionate about helping our clients achieve big things.  Our consultants enjoy building lasting relationships with clients and teammates across the globe.  We work in a collaborative environment bringing various strengths, perspectives and experiences together to solve challenging problems.  We are always looking for curious and bright minds who are excited to take on new and interesting adventures.


Please visit www.exlservice.com for more information.


EXL Project Managers and Business Analysts are the primary day-to-day client contacts and regularly interact with senior client executives.


Leads and participates in project teams of 3+ consultants as well as the client team in all aspects of project execution, including being the primary leader to define the client’s requirements and the champion for those requirements as they align to the technical solution.

  • Serve as primary client day-to-day contact and ensures client requirements are defined and met
  • Provides thought leadership and delivers business insights to identify and resolve complex issues critical to their client’s success
  • Owns the overall problem definition, requirements and structuring and execution of the project, with on time delivery, ensuring all project goals are met
  • Manages cross-functional team members and subject matter experts, including definition of objectives, oversight of execution and evaluation of performance
  • Interacts regularly with senior EXL partners and clients stakeholders to ensure project is meeting its objectives and solicit feedback on project deliverables
  • Assists in maintaining ongoing relationship with the client and identifies future engagement opportunities
  • Actively contributes to business development and to attracting, retaining, developing, and motivating a team of diverse and qualified staff


Project Manager and Analyst Description


The project manager and analyst is an individual who can "make things happen" through team building, effective management of client relationships, and attention to detail.  Individual will act as a single point of contact with customers and project teams in order to ensure that project outputs meet the client’s needs.


Individual will lead project teams in the delivery of on-time technology and business solutions, including analysis, design, development, testing, training, installation and transition of post implementation support.  Individual may also be responsible for overseeing organizational change activities that integrate with technology implementations.


Individual will provide leadership and direction in establishment of standardized project management processes. This entails:


  • Developing and documenting the user requirements and test scripts / need
  • Developing and maintaining the project plans for smaller projects through the use of the project work breakdown structures, product backlogs, sprint backlogs,  project and program charters, scope definition, schedules, resource requirements, expenditure schedules, sales forecasts, recording of sales, financial summaries, resource allocation and forecasting as well definition and issuance of relevant reports for clients and managemen
  • Working collaboratively with client stakeholders to understand and address constraints promptly, ensuring teams are empowered to execute and deliver to established expectations
  •  Promoting a flexible engagement environment that can handle changes in direction while maintaining focus on delivering value for the client Individual will be expected to anticipate and identify issues that will inhibit attainment of goals and proactively solve those problems. S/he will also coordinate resolution of issues through the use of change management and consensus building.

Individual will be expected to anticipate and identify issues that will inhibit attainment of goals and proactively solve those problems. S/he will also coordinate resolution of issues through the use of change management and consensus building.


 50% to 70% travellinng required for this role.



  • Must have BS degree and 5+ years of experience working within technology projects. 
  • Must have experience working with agile methods and a deep understanding of the SDLC.  Agile/Scrum certification and/or PMI certification is desired, but not a must have.  
  • The candidate for this role must have excellent planning, problem solving, project management and leadership skills.
  • The ability to communicate effectively with technical personnel as well as management/executives including verbal, formal presentation and written communication skills is essential.



EEO Statement



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