Exl Service

Client Support Representative

US-IN-Indianapolis | US-REMOTE
ID
2017-4428
Type
Regular Full-Time
Job Code
DJOB

Overview

EXL Service (NASDAQ: EXLS) is a global end-to-end Insurance Administration provider with Life, Annuity and Health operations, headquartered in New York. EXL was incorporated in 1999 and has since grown to be one of the leading insurance service provider companies with its 17,500 employees including 7000+ talented insurance domain experts and 300+ FLMI, CLU, CPCU, ChFC, RHU, REBC, Series 6 and Series 26 licensed professionals, 20+ service delivery centers across US, India, The Philippines, Malaysia, Czech Republic, Romania and Bulgaria.

The LifePRO division of EXL is a team dedicated to the development and implementation of the EXL LifePRO insurance administration system for Life, Health and Annuity Business. LifePRO streamlines policy administration for insurance companies through features such as a flexible product engine, real-time customer service and extensive agent compensation support.

Responsibilities

The Client Support Representative is responsible for the daily activities required to support LifePRO clients. The ultimate goal is to drive service quality and delivery, assure client satisfaction and enhance the overall client experience with EXL

  • Serves as the primary point of contact for customer inquiries and requests
  • Research and response to customer inquiries and requests
  • Provide direct support for private cloud clients

  • Participate in the research/analysis of client incidents

  • Coordinate service requests

  • Client database management and delivery oversight and processing

  • Responds and processes requests within the established SLAs

  • Customer Satisfaction Metrics

  • Quality oral and written communication

  • Positive client engagement resulting in strengthened relationship with EXL

  •   Reports to the Service Delivery Manager

  • Enlists the support of subject matter experts as needed

Works closely with the Service Delivery Manager to ensure customer satisfaction and/or satisfactory problem resolution.

Qualifications

  • Strategic thinker and client centric
  •  5+ years of Life, Health, and/or Annuity Insurance Industry experience
  • 10+ years of front line client support experience
  • Technologically proficient with usage of varying devices and software including PCs, Tablets, Smart Phone, Remote Access, Salesforce, MS Office, etc.
  • Working knowledge of Salesforce, SharePoint, Jira, Windows Apps, etc.
  • Exceptional verbal, written, interpersonal, and time management skills
  • Comfortable with public speaking
  • Must have the ability to organize and prioritize
  • Must be able to multi-task frequently

Eager to enhance current insurance knowledge

EEO Statement

EEO/Minorities/Females/Vets/Disabilities

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