Exl Service

  • Implementation Consultant (Life Insurance, Health Insurance, Annuity)

    Job Location US-IN-Indianapolis | US-REMOTE
    Regular Full-Time
  • Overview

    EXL Service (NASDAQ: EXLS) is a global end-to-end Insurance Administration provider with Life, Annuity and Health operations, headquartered in New York. EXL was incorporated in 1999 and has since grown to be one of the leading insurance service provider companies with its 17,500 employees including 7000+ talented insurance domain experts and 300+ FLMI, CLU, CPCU, ChFC, RHU, REBC, Series 6 and Series 26 licensed professionals, 20+ service delivery centers across US, India, The Philippines, Malaysia, Czech Republic, Romania and Bulgaria.

    The LifePRO division of EXL is a team dedicated to the development and implementation of the EXL LifePRO insurance administration system for Life, Health and Annuity Business. LifePRO streamlines policy administration for insurance companies through features such as a flexible product engine, real-time customer service and extensive agent compensation support.



    The primary role of the Implementation Consultant is to lead activities for successful software project implementations so that project goals and objectives are accomplished within prescribed time frame and funding parameters. The Implementation Consultant role requires exceptional insurance industry and software development life cycle knowledge and experience.



    • Direct or assist client in planning and coordinating system implementation projects.
    • Perform system gap analysis and formulate solutions to gaps between client product and business process requirements and software functionality.
    • Provide system information and training as required by the client.
    • Support and/or lead system, interface and integration design for client product and business process requirements.
    • Support development of conversion, production, model office and unit testing practices and procedures; support error resolution activities as required.
    • Prepare written status reports for internal and client management.
    • Demonstrate LifePRO product knowledge and how our services can meet the client need
    • Coordinate LifePRO services and teams across functional areas ensuring seamless integration from the client perspective
    • Facilitate opportunities to deepen the client relationship through solution building
    • Engage LifePRO internal resources as needed to address client support issues
    • Ensure client satisfaction and retention
    • Review performance of LifePRO service delivery to assure client expectations are met
    • Identify process improvement opportunities and engage resources to implement change where appropriate


    Upto 50% travel required in this role.




    • Minimum of 10 years of experience in insurance industry.
    • Previous project management experience with a software vendor or third party consulting firm desired.
    • Strong Life, Health and/or Annuity Insurance Industry experience and knowledge.
    • Excellent client management skills with appropriate financial skills and the ability to organize and manage multiple priorities.
    • Excellent oral, written and interpersonal communication skills
    • Must be a strategic thinker
    • Very strong PC and Microsoft Office Skills


    Preferred Qualifications:

    • Certified PMP desired but not required


    EEO Statement



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