Exl Service

Consultant – Program Management Team - Consulting

US-NJ-Jersey City
Regular Full-Time
Job Code


EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL’s proprietary Business EXLerator Framework™, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 26,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa. For more information, visit www.exlservice.com.


EXL Project Managers and Business Analysts are the primary day-to-day client contacts and regularly interact with senior client executives.


Leads and participates in project teams of 3+ consultants as well as the client team in all aspects of project execution, including being the primary leader to define the client’s requirements and the champion for those requirements as they align to the technical solution.

  • Serve as primary client day-to-day contact and ensures client requirements are defined and met
  • Provides thought leadership and delivers business insights to identify and resolve complex issues critical to their client’s success
  • Owns the overall problem definition, requirements and structuring and execution of the project, with on time delivery, ensuring all project goals are met
  • Manages cross-functional team members and subject matter experts, including definition of objectives, oversight of execution and evaluation of performance
  • Interacts regularly with senior EXL partners and clients stakeholders to ensure project is meeting its objectives and solicit feedback on project deliverables
  • Assists in maintaining ongoing relationship with the client and identifies future engagement opportunities
  • Actively contributes to business development and to attracting, retaining, developing, and motivating a team of diverse and qualified staff


Must have BS degree and 5+ years of experience working within technology projects.  Must have experience working with agile methods and a deep understanding of the SDLC.  Agile/Scrum certification and/or PMI certification is desired, but not a must have.  


The candidate for this role must have excellent planning, problem solving, project management and leadership skills. The ability to communicate effectively with technical personnel as well as management/executives including verbal, formal presentation and written communication skills is essential.

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