Exl Service

Associate Consultant/Consultant – Business Analyst

Job Location US-NJ-Jersey City
Regular Full-Time
Job Code


EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL’s proprietary Business EXLerator Framework™, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 26,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa. For more information, visit www.exlservice.com.


Purpose: To ensure the development of effective business solutions on Robotic Process Automation projects or Technology work streams of Business Projects.

Key Accountabilities

  1. Development of Process and Requirements Definition
    • Facilitate joint requirement development sessions,
    • Document current state and target state business processes, applying creative thinking to target state – demonstrating streamlined processes and innovation in the future state approach
    • Document detailed business requirements, user stories, use cases, wireframes etc.
    • Ensure adherence of the requirements to scope and business objective
    • Identify and Mitigate requirement gaps
  2. Drive Functional Design
    • Facilitate joint application development/function design sessions
    • Document current state and target state system processes
    • Document detailed functional requirements and system use cases
    • Liaisons between business and technical teams to come up with effective solution options
  3. Validate requirements throughout the initiative, ensuring that effort remains in scope and there is a clear business case around decisions related to the requirements.
  4. Present findings and updates (demos, etc.) to working-level client teams and help develop communications for senior management
  5. Coordinates with 3rd party suppliers to identify and address any process and technology integration dependencies during build, validation and deployment
  6. Manage Business Requirement change through the project lifecycle

      7. Identify opportunities for innovation and continuous improvement in project delivery in line with standards, architectures, and governance. Proactively contribute to and support a Community of Practice.


       8. Pro-actively demonstrate required behaviors in line with expectations of the role.


  • Candidates with BA/BS degrees from the top tier academic institutions are preferred, BS or BA is required
  • 3-4 years of consulting related to technology implementations preferred, unless candidate has a Master’s degree, then 2 years of experience is acceptable
  • Strong record of achievement, solid analytical skills, and an entrepreneurial hands-on approach to work
  • Outstanding communications skills
  • Experience working in Insurance and / or Technology Change functions strongly preferred

EEO Statement



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