Exl Service

Sr. Asst. VP, Facilities and Infrastructure

Job Location US-NJ-Jersey City
Regular Full-Time
Job Code


EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL’s proprietary Business EXLerator Framework™, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 26,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa. For more information, visit www.exlservice.com.



  • Key Responsibilities being to  manage & maintain a top class BPO infrastructure with an uptime of  100% ( including E&M – through OEMs and AMCs) (building & /or critical office equipment (eg UPS, CCTV, access control etc) maintenance to achieve 100% uptime), Housekeeping, Security, Reception  Mgt, Client Visit Facilitation,  Travel & Hotel Facilitation (domestic & international travel support including visa facilitation), Vendor Mgt, Lease Mgt and track and report Budget vs actual expense.

  • Additionally, the role will be functionally responsible for all initiatives related to Health & Safety, Information Security, Business Continuity, M&A due diligence in the region, Capacity Management, Disaster Recovery as well as compliance to L.I.F.E. FMD & agreed Organizations certifications.

  • Responsible for being proactive to drive results and anticipate issues if any in order to mitigate rather than work in a reactive mode.

  • Comply to L.I.F.E. Documents & relevant certifications by validating implementation of systems & processes.

  • Develop a strong vendor base and work towards maximizing value for EXL. Also, build adequate back-ups for core deliverables in order to achieve a 100% uptime.

  • Initiate regular team meetings to share relevant information, seek inputs, and resolve issues among team members and for the department at large.

  • Optimization of recourse and bring about efficiencies within the department _ work towards cost savings on a budget v/s actuals of approx 5-7%.

  • Create a responsive environment within the department with the objective of being highly customer centric to meet internal deadlines _ quick TAT on all pending issues.

  • Monitor and report Financials, capacity planning, Incidents, events.

  • Facilitation of  client visits, travel & Hotel requirements

  • Ensure safe and secure work environment & ensure Exl (OHSAS) standard.

  • High organization skills in managing multiple projects simultaneously.

  • Act as custodian of the completed properties of the Organization and ensure their management and sustainability in line with the brand promise.

The role holder will be the single point contact between the project owners, tenants and service providers and is responsible for all the operations and maintenance activities.

EEO Statement



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed