Exl Service

Sr. Asst. VP, Facilities and Infrustructure

US-NJ-Jersey City
Regular Full-Time
Job Code


  • Key Responsibilities being to  manage & maintain a top class BPO infrastructure with an uptime of  100% ( including E&M – through OEMs and AMCs) (building & /or critical office equipment (eg UPS, CCTV, access control etc) maintenance to achieve 100% uptime), Housekeeping, Security, Reception  Mgt, Client Visit Facilitation,  Travel & Hotel Facilitation (domestic & international travel support including visa facilitation), Vendor Mgt, Lease Mgt and track and report Budget vs actual expense.

  • Additionally, the role will be functionally responsible for all initiatives related to Health & Safety, Information Security, Business Continuity, M&A due diligence in the region, Capacity Management, Disaster Recovery as well as compliance to L.I.F.E. FMD & agreed Organizations certifications.

  • Responsible for being proactive to drive results and anticipate issues if any in order to mitigate rather than work in a reactive mode.

  • Comply to L.I.F.E. Documents & relevant certifications by validating implementation of systems & processes.

  • Develop a strong vendor base and work towards maximizing value for EXL. Also, build adequate back-ups for core deliverables in order to achieve a 100% uptime.

  • Initiate regular team meetings to share relevant information, seek inputs, and resolve issues among team members and for the department at large.

  • Optimization of recourse and bring about efficiencies within the department _ work towards cost savings on a budget v/s actuals of approx 5-7%.

  • Create a responsive environment within the department with the objective of being highly customer centric to meet internal deadlines _ quick TAT on all pending issues.

  • Monitor and report Financials, capacity planning, Incidents, events.

  • Facilitation of  client visits, travel & Hotel requirements

  • Ensure safe and secure work environment & ensure Exl (OHSAS) standard.

  • High organization skills in managing multiple projects simultaneously.

  • Act as custodian of the completed properties of the Organization and ensure their management and sustainability in line with the brand promise. I

The role holder will be the single point contact between the project owners, tenants and service providers and is responsible for all the operations and maintenance activities.

EEO Statement



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