Exl Service

Executive Assistant to the Chief Human Resource Officer

US-NY-New York
Regular Full-Time
Job Code


EXL is a New York-based publicly traded operations management and analytics leader that drives business impact through technology, industry-specific knowledge and a unique delivery model. EXL serves Fortune 1000 companies across the globe in many industries including insurance, healthcare, banking and financial services, utilities, travel, and transportation and logistics.


Over the past 16 years, EXL has worked as a strategic partner and won awards in its approach on helping its clients solve business challenges such as streamlining business operations, taking products to market faster, improving corporate finance, building models to adapt to new regulations, turning volumes of data into business opportunities, and creating new channels for growth and expansion..


EXL has approximately 24,000 professionals in 32 global delivery centers throughout the U.S., Europe and Asia. The business operates within numerous industry verticals including banking and financial services, healthcare, L&A insurance, P&C insurance, transportation and logistics, travel and leisure, and utilities.


Duties & Responsibilities:

70%  Administrative Support

  • Completes a broad variety of administrative tasks for the EVP & Chief Human Resources Officer and the Head of US HR including: managing an extremely active calendar of appointments; completing expense reports; preparing correspondence; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
  • Plans, coordinates and ensures the CHRO's schedule is followed and respected. Provides "gatekeeper" and "gateway" role.
  • Supports all travel needs (domestic & international) by booking, supporting and changing travel schedules as necessary (visas included).
  • Collects and prepares information on behalf of the CHRO for Board members, clients, Executive staff and outside individuals on matters relating to CHRO's initiatives.
  • Helps plan, coordinate and execute company-wide employee events.

30%  Supporting HR projects / initiatives including social media

  • Assists with production of presentations including PowerPoint and Excel formats by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
  • Provides a bridge for smooth communication between the CHRO's office and internal departments; maintain credibility, confidentiality, trust and support with senior management staff.
  • Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures
  • Social Media (channel) experience; candidate should be a storyteller, a tribe-builder, someone who knows how to connect with people in a real and genuine way both online and in person.
  • Work to maximize performance of campaigns across Facebook, Twitter, Instagram, Snapchat, Pinterest, LinkedIn, Google Plus and other emerging social platforms on behalf of the CHRO.
  • Analytical in nature; needs to provide detailed reporting and insights during and at the completion of each campaign.
  • Monitors Social Media trends, tools and applications, and applies knowledge to increasing CHRO’s use of social media
  • Experience in managing multiple projects/priorities


Qualifications & Experience:

  • Analytical with a comfort in dealing with numbers and reporting
  • Proficient in Microsoft Office systems, specifically in Excel
  • Proven experience as a Social Media guru; expertise in multiple social media platforms
  • Ability to brainstorm and develop creative content (text, image and video)
  • Ability to gasp future trends in digital technologies and an ability to proactively engage them
  • Excellent communication skills and exceptional writing skills
  • Multitasking and analytical skills
  • Energetic, resourceful, positive attitude and a passion for learning
  • Ability to multi-task and manage multiple priorities effectively with minimal supervision
  • Ability to work under pressure, meet deadlines
  • Ability to determine potential solutions to problems/issues and works to resolve
  • Strong attention to detail and follow up
  • Bachelor degree in Human Resources required, Masters preferred

EEO Statement



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed