Exl Service

AVP- Healthcare

Job Location US-NJ-Jersey City
Regular Full-Time
Job Code



The Healthcare vertical within EXL Consulting practice is helping Payers, Providers and Life Science companies with various digital transformation initiatives.


We are looking for an Engagement Manager to be located in Greater New York City area, ideally from a top-tier consulting company or in an internal consulting role within a Healthcare/ Life Sciences company. This person will lead service delivery for medium to large teams engaged in digital transformation engagements for global clients in the healthcare vertical




Engagement Managers are a part of our leadership team within EXL Consulting and typically lead teams to deliver projects with multiple work-streams as well as manage clients/ accounts with a target to grow them through “farming”.


  • Be a thought leader partner and advise clients on transformation initiatives, by conducting current state assessments, developing gap assessments, and designing & implementing target state operating models or assessing the business case for major transformation initiatives
  • Lead team members who may be a combination of EXL, client and 3rd party
  • Have finesse and negotiation skills that enable him/her to work with a diverse stake holder base
  • Determine the project approach, staffing, responsibilities, and schedule
  • Measure and monitor progress at clearly defined points in the process to ensure that the project is delivered on time, within budget, and that it meets or exceeds expectations
  • Play a proactive role in practice development and IP creation
  • Successful candidates will have significant knowledge of the healthcare industry with at least 5 recent years in any of the three (payer, provider, Life Sciences) entities and will have been a part of transformation initiatives. Specific background is required in implementing new systems, deploying COTS or cloud based solutions that require migration of clinical and non-clinical data, and rolling out change management programs. Importantly, this person will have well rounded consulting skills and have proposal development and other business development support skills.


  • 10+ years of work experience driving business results
  • Bachelor’s degree is a must. MBA/ Masters in relevant areas preferred
  • Healthcare/ Life Sciences background is required
  • Digital Transformation experience or Strategic Consulting experience required.
  • Knowledge of advanced Excel, and some cloud based/analytics type projects preferred
  • Client/Account Management experience preferred


  • Demonstrated ability to apply process improvement, analytical and digital approaches to create meaningful and measurable business impact
  • Excellent written and verbal communication skills, including ability to conduct workshops at all levels within the client organization
  • Ability to anticipate & address client concerns & develop excellent client & internal relationships
  • Strong service delivery and quality orientation
  • Strong project management skills, flexibility and ability to manage multiple projects in a dynamic, complex and fast-paced environment
  • Willingness to travel
  • Ability to work collaboratively in a team environment
  • High level of self-confidence, strong people and client management and leadership skills
  • Self-driven individuals who are willing to go the extra mile



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