Exl Service

Customer Service Representative - Part-time, (between 8am - 5pm)

US-MO-Kansas City
ID
2017-4771
Type
Regular Part-Time (30 hrs. or less)
Job Code
DJOB

Overview


EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL’s proprietary Business EXLerator Framework™, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 26,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa. For more information, visit www.exlservice.com.

Responsibilities

Part-time -between hours of 8am and 5pm  

 

*Note:  Successful completion of background and drug screening is mandatory.

 

  • Work in a fast-paced environment taking inbound calls.
  • Be empathetic and helpful to the needs of the customer
  • Think on his/her feet.
  • Remain cool and calm under pressure – be able to deescalate a customer’s frustration
  • Ability to work independently and in a self-directed manner.
  • Be highly organized.
  • Be flexible.
  • Be confident.
  • Think “outside the box” to troubleshoot process exceptions and recommend resolution.

Qualifications

  • All CSRs must be confirmed as being eighteen (18) years of age or older on or before the CSR’s hire date.
  • CSRs must have a minimum education of a high school diploma. 
  • Service Provider will only hire qualified CSR’s that are lawfully employable.
  • CSRs must have demonstrated effective customer service and active listening skills.
  • CSRs should have a demonstrated ability to solve customer’s problems and concerns with professionalism and empathy.
  • CSR’s must adhere to all applicable policies and remain resilient in addressing the customer’s needs.
  • CSRs should produce results in a timely and accurate manner; always building rapport with the customer.
  • CSRs should have excellent written and verbal communication skills.
  • CSRs should demonstrate reading comprehension proficiency.
  • CSRs should demonstrate an ability to follow directions/procedures.
  • CSRs should have demonstrated proficiency with PC applications, Windows environment, accessing the Web/Internet and Email.
  • CSRs must have a pleasant-speaking voice and an empathetic tone, good articulation, rate of speed and the ability to be clear and concise In their communication style.

*Note:  Successful completion of background and drug screening is mandatory.

 

 

EEO Statement

EEO/Minorities/Females/Vets/Disabilities

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