Exl Service

VP, Account Manager, F&A

US-NY-New York | US-NY-New York
Regular Full-Time
Job Code


EXL is a New York-based publicly traded operations management and analytics leader that drive business impact through technology, industry-specific knowledge and a unique delivery model. EXL serves Fortune 1000 companies across the globe in many industries including insurance, healthcare, banking and financial services, utilities, travel, and transportation and logistics. Over the past 16 years, EXL has worked as a strategic partner and won awards in its approach on helping its clients solve business challenges such as streamlining business operations, taking products to market faster, improving corporate finance, building models to adapt to new regulations, turning volumes of data into business opportunities, and creating new channels for growth and expansion.


EXL has approximately 26,000 professionals in 32 global delivery centers throughout the U.S., Europe and Asia. The business operates within numerous industry verticals including banking and financial services, healthcare, L&A insurance, P&C insurance, transportation and logistics, travel and leisure, and utilities.


The Account Manager (AM) will be responsible for working with delivery teams to enhance customer satisfaction, scouting for expansion opportunities within the existing account, increasing revenues and maintaining client relationships.


The Account Manager is expected to:

  • Revenue growth, cross-sell and profitability for Finance and Accounting clients
  • Leading some of the senior level client relationships and responsible for up-selling within the account, managing profitability, client satisfaction and overall account management
  • Develop and execute strategic account plans for a 3 year period that involves all the services and business within the company through a deep understanding of client priorities and objectives 
  • Driving revenue growth and be accountable for strategic metrics such as client penetration, YOY growth of revenue, etc.
  • Partner with the operations team to drive innovation and transformation in respective client processes across the current client base.
  • Develop thought leadership and assist in development of new products and services relevant to the market
  • Represent to major clients and prospects by becoming personally involved with key client accounts and most critical/priority clients/engagements
  • Own and drive cross-sell of finance & accounting service offerings to existing clients who currently are not buying those services. Develop creative deal structuring.
  • Work closely with the team to achieve defined targets and cost improvement, quality and speed of service delivery objectives
  • Demonstrate the stature of a well-seasoned professional and the business maturity of our most senior leaders



  • Proven experience in managing accounts ranging from $4m to $12m
  • Effectively and proactively managed client’s expectations, built deep client partnerships, and developed excellent communication and presence within the client organization.
  • Experience in mining long term complex multimillion dollar accounts, services or solutions within the existing accounts
  • Ability to communicate confidently at the C-level
  • Broad functional knowledge within the Manufacturing and other relevant industry sector and able to connect with a variety of executive level stakeholders on their specific pain-points.
  • Strong sales process and operations skills (management, forecasting, budgeting, etc.)
  • Strategically minded and able to create a consultative and solution-minded environment.
  • A forward thinker constantly focused on shaping the organization to meet and anticipate both near and long-term business issues

Few Key elements for the role:

  • Ability to create and maintain accurate / accessible and organized documentation
  • Ability to identify and convert new business opportunities
  • Ability to cross sell
  • Ability to analyze results, identify and explain any variance from targets
  • Extremely detail oriented
  • Networking capability
  • Ability to work with multiple stakeholders
  • Handles stressful situations and deadline pressures well
  • Demonstrated ability to work in a multicultural global environment.


EDUCATION & Experience

  • Bachelor’s degree from an accredited institution, graduate degree a plus.
  • Preferably MBA
  • 8-10 of experience in sales and account management
  • Preferably experience in a similar vertical / domain having managed relationship at CXO level



  • A compensation package will be dependent on experience.

EEO Statement



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