Exl Service

VP, Chief Architect

Job Location US-NJ-Jersey City | US-NY-New York
Regular Full-Time
Job Code



EXL is a New York-based publicly traded operations management and analytics leader that drive business impact through technology, industry-specific knowledge and a unique delivery model. EXL serves Fortune 1000 companies across the globe in many industries including insurance, healthcare, banking and financial services, utilities, travel, and transportation and logistics. Over the past 16 years, EXL has worked as a strategic partner and won awards in its approach on helping its clients solve business challenges such as streamlining business operations, taking products to market faster, improving corporate finance, building models to adapt to new regulations, turning volumes of data into business opportunities, and creating new channels for growth and expansion.


EXL has approximately 26,000 professionals in 32 global delivery centers throughout the U.S., Europe and Asia. The business operates within numerous industry verticals including banking and financial services, healthcare, L&A insurance, P&C insurance, transportation and logistics, travel and leisure, and utilities.


The Chief Architect role is responsible for digital and technical strategy, architecture and innovation for EXL’s product portfolio delivering best of breed solutions and services in Analytics, Insurance, Healthcare, Banking and Finance, Travel, Logistics, Finance and Accounting. This position will provide hands on technology, application and system architecture and development guidance & mentoring to the company’s software development teams and architects to ensure the delivery of robust, high-quality, and scalable solutions to the market. The role will have cross-organizational responsibility to lead architecture governance, drive innovation and influence technical product roadmaps of a diverse set of products delivered in on-premise, SaaS, Cloud and BPaaS models. Other indirect responsibilities will include participating in client architecture steering reviews, sales support, digital thought leadership content creation, evangelization and presentations to clients, prospects, industry analysts and influencers.


The position will operate in a matrix environment reporting directly to EXL’s Chief Technology Officer and will participate as an active member in the leadership team in the EXL Solutions organization.


EXL Solutions is an exciting and dynamic software solutions group focused on building EXL's commercial go-to-market products across multiple industry verticals including Insurance, Healthcare, Finance Services, and more. We emphasize innovation, world-class delivery and leading-edge technologies and thinking as a competitive advantage in our markets.







  • Active participation in CTO leadership team driving innovative product and platform development and delivery
  • Participates in developing the vision and strategy for the overall product domain
  • Participates in leading innovation and product incubation programs for effective introduction of new products and processes
  • Implements robust software architecture processes and governance and provide thought leadership in bringing new features to life.
  • Be responsive and decisive on adjusting product architecture as customer requirements, market conditions and technologies evolve.
  • Provide technical leadership to the development team in order to translate the software architecture into design.
  • Participate in and lead formal technology evaluations, technology proof of concept development, client demonstrations and presentations.
  • Maintain an overview of state-of-the-art technology development, best practices, and trends within the industry and its impact or potential impact on business operations and goals, including digital (web/mobile), analytics, cloud, architecture, modern software dev methodologies, and user experience.
  • Lead and develop EXL Solutions COE programs which include UI Design, Agile, Test Automation, CI/CD, etc..
  • Ensure the company’s awareness of key technologies and make investment recommendations and decisions accordingly.
  • Assist on the multi-year technology roadmap, strategy, budget and resource planning for all technology products and platforms.


  • Bachelor’s degree (B.E./B. Tech preferred)
  • 15+ years’ experience Leading commercial software product development and excellent knowledge of software development methodologies and processes
  • Demonstrated experience as a Chief Architect or CTO of one or many commercial software products
  • Experience with designing and delivering high scale, high availability systems architecture.
  • Experience with leading commercial and open source platforms and frameworks to build and deliver software solutions
  • Private and Public cloud delivery experience is a plus.
  • Passionate about business results, with a strong sense of execution, accountability, metrics and ownership. - Strong organization and prioritization skills
  • Ability to communicate confidently at the C-level to build meaningful internal and external relationships in business organizations
  • History of collaborating closely and effectively with delivery, operations, and practice teams in business development, relationship management, and competency building scenarios
  • Entrepreneurial mindset
  • Strategic thinker balanced with a grasp of details
  • Open minded, Innovative and leading-edge “change the way the world works” perspective

EEO Statement



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