Exl Service

Vice President, Decision Analytics (Account Management)

Job Location US-New York
Regular Full-Time
Job Code
VP, Decision Analytics (Account


EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO, consulting, industry best practices and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 24,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), Latin America, Australia and South Africa.


RPM (An EXL Analytics Subsidiary) RPM Direct, LLC, an EXL company, is one of the leading providers of database marketing services to the Insurance Industry. We’ve built our success helping insurance, banking & retail companies to grow their business. RPM Analytics arm is responsible for developing multi-channel marketing programs and delivering required performance through statistical data mining, cutting edge analytics techniques and a consultative approach. Leveraging proprietary methodology and best-of-breed technology, RPM takes an industry-specific approach to transform our clients ‘marketing programs. Since inception, RPM has launched successful data-based customer acquisition programs for major brands and digital startups creating nearly $6 billion in new premium through the use of targeted media


Please visit http://www.rpmdirectllc.com/ for more information about RPM Direct


What we offer:


  • RPM offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class marketing executives and consultants.
  • You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth
  • Analytics requires different skill sets at different levels within the organization. At RPM, we invest heavily in training you in all aspects of analytics as well as in leading analytical tools and techniques.
  • We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
  • Sky is the limit for our team members. The unique experiences gathered at RPM set the stage for further growth and development in our company and beyond.
  • "EOE/Minorities/Females/Vets/Disabilities"




Role and Responsibilities:

RPM is seeking an experienced professional to generate revenue growth within new and existing accounts.   The successful candidate will have deep knowledge of analytics and financial services. The candidate will have demonstrated consistent success and experience in meeting aggressive growth goals by proactively uncovering opportunities for analytics, consulting and process management.


Major Job Functions


Delivery — Be responsible for maintaining and improving upon marketing campaign performance across all RPM clients. Contribute and participate in account planning efforts with all team members within different vertical to identify upcoming areas of interest and proactively identify audience to go after for those opportunities.


Account Management — Be self-driven with a mentality to identify and grow existing business with relationships. Be responsible for management key client executives and pro-actively identifying emerging marketing opportunities within existing clients and working towards converting them. Develops excellent relationships within client and prospective client organizations.


Consultative Selling — Earn the role of trusted advisor by demonstrating a thorough understanding of RPM analytic solutions and matching these services to client marketing needs and challenges. Provide guidance to internal teams that work with you to develop and implement effective solutions.


Relationship Management— Manage client relationships and work with our internal client executives in ensuring delivery of projects with an uncompromising focus on client satisfaction, timelines, budgets & other milestones. Monitor client satisfaction with the ongoing performance of existing campaigns and request interventions from delivery leaders, if required. Proactively identify expansion opportunities within existing relationships as well as new engagements to serve emerging needs of the clients and lead the business development leveraging capabilities and expertise within the organization.


Candidate Profile:

  • MBA from a top-tier business school
  • Experience delivering engagements on analytics and financial services
  • Strong understanding of Insurance & banking financial services
  • Ability to drive personal results in a collaborative, team selling environment
  • Experience in managing senior level relationships extending to the C-level
  • Solid problem solving skills and acumen especially from a direct to consumer perspective
  • Strong consultative sales and negotiation skills preferred
  • Demonstrates good problem solving and analytical skills
  • Familiarity with bureau data attributes
  • Ability to lead productive and engaging meetings with individuals who may have competing goals and objectives
  • Ability to influence contacts to become a change agent within their institution
  • Excellent written and oral communication skills; articulate and persuasive presence and speaking experience required
  • Proven skill to build relationships by offering recommendations through formal sales presentations, written proposals, and negotiating to yes preferred
  • Willingness to travel up to 50%


EEO Statement



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