EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL’s proprietary Business EXLerator Framework™, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 26,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa. For more information, visit www.exlservice.com.
As a Disability Claims Associate, you will perform medical retrieval and summarization. You will need the knowledge and skills to conduct thorough investigations of disability claims. This is a fast-paced job where attention to detail counts. The Disability Claims Associate has direct impact on claimant health, well-being and sense of security. The ability to make and effectively communicate decisions within tight time frames, while integrating knowledge of medical conditions and customer contracts is an integral part of success in this role.
Operations: Ensure a positive customer experience. Maintains in-depth knowledge of customer needs. Promotes and maintains a positive, professional image of EXL. Participates in special projects as directed by Leadership.
Issue Resolution: Investigates and resolves customer issues as required.
Communication: Excellent written and verbal communication is essential.
As a Disability Claims Associate, You Are Responsible for:
Disability claims processing. required
Strong interpersonal relationships. required
Demonstrated reasoning skills. required
Understanding of Medical Terminology. required
Understanding of Independent Medical Examination process. preferred
Proven ability to organize and prioritize; demonstrated success in multitasking and managing multiple, competing priorities.
Strong ability to communicate at all levels with clarity and precision, both written and verbal.
Ability to adapt in a changing work environment.
Computer skills, including MS Word, Outlook, Share Point, etc.
Graduate of a Licensed Practical Nursing School required
Active Florida Nursing License
Graduate of a Nursing Assistant School required
Active Florida Nursing Assistant Certification
Graduate of a Medical Assistant School required
Active Florida Medical Assistant Certification (Certified Medical Assistant – CMA)
Medical claims retrieval and summarization required
2+ years in a medical office or hospital experience preferred but not required