Exl Service

Receptionist

US-FL-Tampa
ID
2018-4998
Type
Regular Full-Time
Job Code
DJOB

Overview

EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL’s proprietary Business EXLerator Framework™, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 26,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa. For more information, visit www.exlservice.com.

 

Minimum Qualifications: 

 

Education/License/Certification:  Associate’s degree from an accredited college or university is          

                                                         preferred.

Experience:                                  Minimum 1-2 years of experience as a receptionist is required. Handling multiple incoming lines is preferred. Ability to multitask is a must. Experience assisting in a Human Resources back office is preferred.

            Knowledge/Skills: 

  • Excellent phone etiquette and verbal communication skills
  • Punctual/Reliable
  • Able to work with minimum supervision
  • Should be customer service driven
  • Knowledge of MS Office (Word, Excel, Outlook, Access, PowerPoint, Adobe DocuSign)
  • Able to multi-task
  • Able to professionally deal with confidential information related to Human Resources
  • Professional appearance

 

Responsibilities

Minimum Qualifications: 

 

Education/License/Certification:  Associate’s degree from an accredited college or university is          

                                                         preferred.

Experience:                                  Minimum 1-2 years of experience as a receptionist is required. Handling multiple incoming lines is preferred. Ability to multitask is a must. Experience assisting in a Human Resources back office is preferred.

            Knowledge/Skills: 

  • Excellent phone etiquette and verbal communication skills
  • Punctual/Reliable
  • Able to work with minimum supervision
  • Should be customer service driven
  • Knowledge of MS Office (Word, Excel, Outlook, Access, PowerPoint, Adobe DocuSign)
  • Able to multi-task
  • Able to professionally deal with confidential information related to Human Resources
  • Professional appearance

Qualifications

Accountabilities: 

 

            Job Performance/Responsibilities: 

  • Professionally and promptly answers all calls and directs callers to the appropriate associate. Will transfer a caller to an associate’s voice mailbox when the associate is unavailable;
  • Greets, signs in, and directs visitors to the company;
  • Issues Confidentiality forms to all visitors and scan to file;
  • Issues visitor badges for all visitors;
  • Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information;
  • Receives, sorts, scans and forwards incoming mail daily;
  • Maintains and routes publications;
  • Completes special Human Resources projects as directed;
  • Promptly completes all employment verifications and submits to Human Resources for filing;
  • Coordinates the pick-up and delivery of express mail services as well as any other packages needing to be mailed (FedEx, UPS, etc.);
  • Communicates facilities issues to the leasing office as requested by Human Resources;
  • Maintains all reception procedures and updates as necessary;
  • Performs other duties as assigned by supervisor.

 

 Customer Services-Internal/External:

  • Supports a positive working environment;
  • Communicates to Supervisor/Manager all problems, issues and/or concerns as they arise;
  • Maintains a courteous and professional attitude when working with all HI staff members;
  • Works, communicates and collaborates in harmony and in a courteous and professional manner with all internal/external customers/callers.

EEO Statement

EEO/Minorities/Females/Vets/Disabilities

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