Exl Service

Technical Client Support Technician

Job Location US-CA-Chico | US-CA-Chico
Regular Full-Time
Job Code


EXL Healthcare delivers strategic solutions that integrate technology, operations management, analytics, payment integrity, revenue optimization, and customer engagement. EXL's flagship CareRadius® platform integrates data from multiple sources in real time to improve care collaboration and coordination. EXL solutions enable better patient and population management by delivering holistic member views that automate identification, stratification, and medical management for targeted, individualized interventions to improve health. EXL Healthcare’s solutions are used by many of the nation’s largest, most respected health plans and health delivery systems.


Provide application, technical and other support as needed to both internal staff and external customers. Is self-directed and self-motivated and functions well in both a team role and as an individual contributor.

  • Triage and record phone calls, emails and web requests for assistance from clients
  • Analyze client issues and provide assistance both on phone and remotely
  • Create/communicate ongoing status and resolution this includes documenting, diagnosing and follow up so client has an understanding of impact and solution
  • Perform actions to correct problems as necessary
  • Recommend changes to software/products to correct errors or improve functionality
  • Correspond with high-level clients in a professional, business-like manner
  • Build and maintain positive client relationships through ongoing communications
  • Work toward creating and maintaining knowledge base, FAQ and related content in format determined by manager
  • Review detailed technical specifications, installation, configuration and user documentation to understand product functionality
  • Assist sites with application/database upgrades to current versions of software
  • Ability to converse in technical and non-technical conversations with those of a technical or non-technical skill set
  • Diagnose and troubleshoot various technical issues related to multi-tier web applications – Diagnosis commonly takes place from end to end: End user’s browser to Oracle Database
  • Analyze and interpret log files associated with Oracle / IIS / Websphere / Tomcat / etc

Paid on-call rotation is required




A Bachelors Degree in a related field. A combination of education and experience may be substituted

  • Proven ability to analyze problems and develop solutions
  • Ability to handle multiple projects simultaneously, shift focus and priorities as needed
  • Outstanding customer service skills and professionalism
  • Excellent attention to detail and troubleshooting skills are a must
  • SQL experience preferred
  • Understanding of relational database and N tier architecture
  • Understanding of programming fundamentals, ability to interpret
  • Experience in health care, managed care or related fields are a plus.
  • Experience in client facing roles; Client Support, Client Services, Installs
  • Demonstrated leadership

Experience in client facing position

EEO Statement



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