EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL’s proprietary Business EXLerator Framework™, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 26,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa. For more information, visit www.exlservice.com.
As the Manager of Systems Engineer and DBA you are responsible for managing staff , supporting clients and leading the organization in Systems and Database administration to support the CareRadius application ( both hosted and on premise).
As manager you are responsible for ensuring ongoing training and development that will allow the team to be accountable for the following activities:
The manager of this team is responsible for the client and hosted environments being correctly sized, designed, installed, tested, and all configuration being validated with an extremely low tolerance (i.e deviation) from standard -99% accuracy and the related client satisfaction for EXL PHS product performance and uptime. The SE/DBA Manager will do so through individual contribution and through the management of the SE/DBA team, designing processes, documentation and obtaining appropriate client sign off.
Activities include planning, installation, support, troubleshooting, and testing of EXL PHS products, both at client sites and the EXL hosting/SaaS center. These responsibilities include:
Educational and Experience