EXL Healthcare delivers strategic solutions that integrate technology, operations management, analytics, payment integrity, revenue optimization, and customer engagement. EXL's flagship CareRadius® platform integrates data from multiple sources in real time to improve care collaboration and coordination. EXL solutions enable better patient and population management by delivering holistic member views that automate identification, stratification, and medical management for targeted, individualized interventions to improve health. EXL Healthcare’s solutions are used by many of the nation’s largest, most respected health plans and health delivery systems.
As the Manager of Client Support you are responsible for staff, activity and goals. These responsibilities will include: interacting closely with staff and responsibility to ensure SLA’s and client expectations are met – resulting in a high degree of client satisfaction. Implement and maintain policies and goals that support the organization’s needs. Build communication across departments and facilitate a highly collaborative culture.
Leads and directs the work of others. Is highly client centric. In addition, will have a broad range of system and functional experience, has exceptional analytical skills, manages people and concurrent projects well.
Will continue assuming all other standard Support Representative functions including:
A Bachelors Degree in a related field. A combination of education and experience may be substituted