EXL (NASDAQ: EXLS) is a leading provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries including insurance, banking, financial services, utilities, transportation and travel. Our solutions integrate our knowledge and experience in Decision Analytics, Financial & Risk Management, Operational & Process Excellence, Re-engineering and Integrated Transaction Processing to provide our clients with immediate business impact and long term financial value. We customize our solutions to improve the economics of business performance, transform organizations to be leaner and more flexible and provide a competitive edge in the marketplace. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore locations to address our clients’ present challenges and prepare them to Go Next. Now. to effectively address future challenges
The Database Operations Manager plays a critical role in maintaining client satisfaction and loyalty by ensuring exceptional service and value for clients utilizing RPM’s database marketing services and products.
In this position you will be responsible for building relationships with both internal and external clients and serving as the primary point of contact for day-to-day service delivery, as it will cover primary roles - account management, business analysis, and campaign production management:
Campaign production management – ensure monthly direct mail campaigns are executed on time and with quality through review of audits at each stage in the campaign process from input to output; Monitor operational alerts/QC reports to ensure daily and monthly campaigns and file loads are completed accurately and SLAs are met.