Exl Service

  • Service Specialist

    Job Location US-MA-Worcester
    Regular Full-Time
  • Overview



    EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL’s proprietary Business EXLerator Framework™, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 26,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa. For more information, visit www.exlservice.com.



    Provides general administrative support for the unit.  Responsible for handling various data retrieval, input and output functions .  Required to meet or exceed all established individual, team process and corporate measures.


    Manual assembly of Commercial Insurance policies of all kinds, data entry using Excel, research through network programs and tools,  process documentation, meet SLA’s (daily turn-around times and deadlines), reach out via company email and phone when necessary.



    This position requires an individual who possesses strong work ethic; handles tasks responsibly and with urgency, applies feedback to improve processing efficiency, and maintains a positive outlook no matter what challenges come their way.

    • Must work well in a team environment as well as exclusively because this position has that dual element of teamwork and self-sufficiency
    • Experience with MS Excel highly desirable
    • Must be comfortable using a computer and printer, and with adapting to technology changes and limitations
    • Must have good comprehension skills
    • Must be able to communicate verbally and via email professionally
    • Must be able to work 9 – 5:30 shift, M-F
    • Must have reliable transportation, and attendance must reflect commitment to responsibilities  
    • Must be able to work without texting, facebook, or other distractions – this position requires full commitment at all times

    EEO Statement



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