EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL’s proprietary Business EXLerator Framework™, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 26,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa. For more information, visit www.exlservice.com.
As a Senior Disability Claims Manager, you will have oversite of medical retrieval, summarization and low complexity nurse review. You will need the knowledge and skills to conduct thorough investigations of disability claims. This is a fast-paced job where attention to detail counts. The Senior Disability Claim Manager's oversite has a direct impact on claimant health, well-being and sense of security. The ability to make and effectively communicate decisions within tight time frames, while integrating knowledge of medical conditions, customer contracts, and corporate compliance are critical for success
Leadership/Coaching: Provides overall leadership to teams and day-to-day leadership to team leaders. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire team leaders to focus on adherence to policies and processes, as well as federal and state laws and regulations. Fosters a positive work environment. Develops and maintains productive working relationship with team leaders, setting a positive example for their working relationships with their teams
Career Development/Performance & Dialogue: Set goals and standards of performance for team leaders and team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to team leaders about their performance. Coaches and helps establish individual development.
Issue Resolution: Investigates and resolves issues as required – whether customer issues, team issues or departmental issues.
Operations Management/Continuous Improvement: Identifies and approves process changes to improve customer experience. Maintains in-depth knowledge of customer needs. Promotes and maintains a positive, professional image of EXL. Participates in special projects as directed by Leadership.
Communication: Informs team leaders and members of changes, potential changes and other pertinent information affecting the departmental areas. Plans, coordinates and conducts meetings to discuss operational procedures.
As a Senior Disability Claims Manager, You Are Responsible for:
10+ years of experience in Long Term Disability, Short Term Disability, Low Complexity Nurse Review and Vocational Rehabilitation Service. required
8+ year’s prior experience directly and indirectly leading medium sized teams. required
Strong interpersonal and demonstrated team-building and coaching skills, proven teamwork and collaboration. required
Demonstrated analytical and clinical critical thinking skills. required
In-depth knowledge and understanding of the Independent Medical Examination process. required
In-depth knowledge and understanding of the High Level Review process. required
Proven ability to organize and prioritize; demonstrated success in multitasking and managing multiple, competing priorities.
Strong ability to communicate at all levels with clarity and precision, both written and verbal.
Ability to adapt in a changing work environment.
Advanced technical/computer skills, including MS Word, Excel, PowerPoint, Share Point, etc.