Exl Service

  • Manager, Decision Analytics Services

    Job Location US-WI-Madison
    Regular Full-Time
  • Overview

    Manager Services, Analytics


    EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO, consulting, industry best practices and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 24,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), Latin America, Australia and South Africa.


    EXL Analytics provides data-driven, action-oriented solutions to business problems through statistical data mining, cutting edge analytics techniques and a consultative approach. Leveraging proprietary methodology and best-of-breed technology, EXL Analytics takes an industry-specific approach to transform our clients’ decision making and embed analytics more deeply into their business processes. Our global footprint of nearly 2,000 data scientists and analysts assist client organizations with complex risk minimization methods, advanced marketing, pricing and CRM strategies, internal cost analysis, and cost and resource optimization within the organization.  EXL Analytics serves the insurance, healthcare, banking, capital markets, utilities, retail and e-commerce, travel, transportation and logistics industries.


    Please visit www.exlservice.com for more information about EXL Analytics.


    • Good knowledge of Axiom data (data widely used in Insurance industry)
    •  Hands on experience of Consumer Experience analytics and 360 Customer views
    • Experience on predictive models for understanding who are the customers, where they come from, what they do, how customers interact with the company (Channel analytics) and what is their journey with their company (make use of text and digital analytics)
    • Customer segmentation (Segmentation Models)
    • Prediction of customer attrition, upgrades, new offer acceptance etc. models
    • Build new campaigns or optimize new ones based on historical analysis of customer interactions with marketing channels/touch points.
    • Route customer through predicted support context so that the agents in the call center know about their customers beforehand
    • Call Center analytics / Call Volume Forecasting etc
    • Provide business insight in understanding the problem, structure and hypothesis
    • Plan and direct a team of 5-7 for client project delivery
    • Ensure quality control of outputs to client
    • Provide adequate Project, Client & Team Management
    • Ensure adherence to policies, procedures, standards and compliance
    • Support Business Development Activities as Technical Experts
    • Project task management
    • Communications, including deck writing
    • Play a crucial role in supporting firm development activities like Training, Staffing, Recruitment and Business Development Support etc.
    • Support Senior Leadership in strategy development
    • Oversee Client delivery of 1-3 projects
    • Effective management of frequency of feedback loop with offshore resources


    • MBA from top-tier academic institution with 3-6 years of work experience
    • Master’s or Bachelor's degree in electronics/electrical engineering, computer science, IT or related quantitative analytics field from top-tier universities with strong record of achievement
    • Prior experience of managing teams and firm development activities like recruiting, training, mentoring, business development support etc.
    • Exhibit an outstanding ability to communicate
    • Demonstrate leadership potential
    • Computer skills
    • Willingness to take initiative required of EXL Analytics employee.

     What we offer:

    • EXL Analytics offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class analytics consultants.
    • You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth
    • Analytics requires different skill sets at different levels within the organization. At EXL Analytics, we invest heavily in training you in all aspects of analytics as well as in leading analytical tools and techniques.
    • We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
    • Sky is the limit for our team members. The unique experiences gathered at EXL Analytics sets the stage for further growth and development in our company and beyond.


    EEO Statement



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