Exl Service

  • Technical Customer Service Representative, remotely

    Job Location US-REMOTE
    Overland Solutions
    Regular Full-Time
  • Overview

    This position as Technical Customer Service Representative, will work either from Overland Park office or remotely from a home office for the OSI premium audit division.


    Experienced position with excellent customer service skills handling disputes and re-opens for large national customers.


    • Answers Customer Service phone line, appropriately manages the call, document’s progress notes in the file as applicable.
    • Notifies Current Auditor or Branch Manager concerning specific items.
    • Escalates to themselves and completes the audit at the insured’s request.
    • Completes Premium Audits for Property & Casualty commercial insurance policies-Workers’ comp and General Liability.
    • Works directly with the policyholder by phone to obtain payroll and other accounting record information and details about their business to apply correct classifications and exposure amounts for these policies.
    • Communicates with agents, brokers and carriers as needed.
    • Manages inventory escalated to themselves to meet customer time service and quality requirements.


    • Effective diplomatic oral and written communication skills.
    • Basic working knowledge and understanding of generally accepted accounting and bookkeeping practices.
    • Strong organization and time management skills. Ability to handle time sensitive urgencies. 
    • Customer service focused, working directly with the public via phone and email.
    • Strong computer and typing skills.
    • Detail oriented and ability to interpret information.
    • Self-motivated and able to work with minimal supervision.
    • Experience working in commercial lines (Property & Casualty) insurance.


    EEO Statement



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