Exl Service

  • Disability Vocational Rehabilitation Counselor

    Job Location US-REMOTE
    Operations Management (+HI)
    Regular Full-Time
  • Overview

    Why join EXL? 

    At EXL, we’re more than just an analytics, operations management, and technology Company. We focus not only on our outstanding Team Members, but on our growing industry as well.

    Headquartered in NYC, EXL has more than 27,000 professionals situated in locations throughout the United States, Europe, Asia, Latin America, and South Africa.


    Our EXL Team Members receive the benefit of:

    Valuable Compensation Package:

    • Competitive Wages
    • Work-Related Expense Reimbursement
    • Annual Discretionary Bonuses
    • Team Member Referral Bonuses

    Comprehensive Health & Welfare Benefits:

    • Group Medical, Dental and Vision Benefits
    • Flexible Spending Accounts and Health Savings Accounts
    • Generous Paid Time Off, Sick Days and Holiday Pay
    • Group Life Insurance, LTD and 401k Retirement

    Inviting Culture & Team-Oriented Philosophy:

    • Exciting Work Environment
    • Casual Dress Code
    • Monthly Team and Company Events
    • Team Member Appreciation Awards
    • Remote, Home-Based Opportunities
    • Upward Mobility Opporunities  

    As a Disability Vocational Rehabilitation Counselor (VRC) Subject Matter Expert, you will perform review of VRC files and VRC consults. You will need the knowledge and skills to conduct thorough investigations of disability claims. This is a fast-paced job where attention to detail counts. The VRC Team Member will have direct impact on claimant health, well-being and sense of security. This person must have the ability to make effective decision and communicate decisions within tight time frames, while integrating knowledge of mental health and medical conditions, and corporate compliance are critical for success


    Job Responsibilities:
    Issue Resolution: Investigates and resolves issues as required.
    As a VRC Disability Team Member, You Are Responsible for:
    • Having direct communication with various medical professionals to gather information regarding the VRC claim for, short-term, long-term and rehabilitation disability benefits.
    • Support and promote all integration initiatives.
    • Handle potentially inbound correspondence from medical professionals. There correspondences maybe via written, faxed and/or emails response of the request for medical records.
    • Work to facilitate return to work assessments.
    • Network with both claimant and physicians to gather medical records, labs, diagnostic test and any other pertinent medical requests for review and ongoing evaluation of medical information.
    • Delivery of clients expectations outlined in the scope of work (SOW).
    • Adherence to standard timeframes for processing email, tasks and outliers as outlined in the scope of work.
    • Understand Operations and Corporate Compliance, Policies and Procedures and Best Practices.
    • Stay abreast of ongoing trainings associated with role and business unit objectives.
    • Respond to all telephonic and email inquiries within client service protocols (SOW) in a clear, concise and timely manner.
    • Other duties as outlined by leadership.


    • Long Term Disability, Short Term Disability, and Vocational Rehabilitation Counselor Condition Review.
    • Strong interpersonal skills
    • Demonstrated analytical and clinical critical thinking skills. 
    • In-depth knowledge of Vocational Rehabilitation Counseling 
    • Proven ability to organize and prioritize; demonstrated success in multitasking and managing multiple, competing priorities.
    • Strong ability to communicate at all levels with clarity and precision, both written and verbal.
    • Ability to adapt in a changing work environment.
    • Advanced technical/computer skills, including MS Word, Excel, PowerPoint, Share Point, etc.



    Vocational Rehabilitation Counselor

    Required : Bachelor’s Degree from Accredited University with minimum of 2 years’ experience. 
    Required:   A Current Certification as a Rehabilitation Counselor by the Commission on Rehabilitation Counselor Certification (CRCC). CRC or CDMS are accepted credentials. 

    Work Experience Requirements:

    • Work experience as a Vocational Rehabilitation Counselor with the understanding of Long Term Disability and Short Term Disability.
    • Telephonic Experience


    EEO Statement



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