The EXL Consulting practice is looking for people who are passionate about helping our clients achieve big things. Our consultants enjoy building lasting relationships with clients and teammates across the globe. We work in a collaborative environment bringing various strengths, perspectives and experiences together to solve challenging problems. We are always looking for curious and bright minds who are excited to take on new and interesting adventures.
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We are looking for a seasoned Engagement Manager who has led transformative engagements around Contact Centers in the transportation industry. As an EXL Engagement Manager, the successful candidate will lead transformational programs, drive change management and regularly interact with senior client executives. This individual will be able to create and drive programs to achieve results for our clients. The individual must be a strong leader as well as an analyst who is astute at ensuring that value is derived from the implementation of the program(s).
Leads at least 1-2 project teams of 4+ consultants as well as the client team in all aspects of project execution
The program manager is an individual who can "make things happen" through team building, change management, effective management of client relationships, and attention to detail. Individual will act as a single point of contact with customers and project teams in order to ensure that projects are completed on time, within budget and to contractual requirements.
Individual will lead project teams in the delivery of on-time technology and business solutions, including analysis, design, development, testing, training, installation and transition of post implementation support. Individual will be responsible for driving organizational change activities that integrate with technology implementations.
Individual will provide leadership and direction in establishment of standardized project management processes. This entails:
Must have the following:
The candidate for program manager must have excellent planning, problem solving, project management and leadership skills. The ability to communicate effectively with technical personnel as well as management/executives including verbal, formal presentation and written communication skills is essential.
Ability to travel 50-80% of time based on client project needs.