Exl Service

  • VP Digital Leader for TT&L

    Job Location US-NY-New York
    EXL Consulting
    Regular Full-Time
  • Overview

    At EXL, we believe there is always a better way. We look deeper, we find it and make it happen. Our solutions integrate operations management services, analytics and technology platforms to deliver immediate results and long-term business impact.


    Ours is a company built on value and trust. Our core values are innovation, excellence, collaboration, integrity and trust. We take client service seriously; and our clients’ priorities drive our business focus. Their journey is our journey.


    EXL has recently launched a CEO led initiative to become the Digital Transformation partner of choice for all our clients in our chosen industry focus areas. 


    Your Role will be to help EXL’s Travel, Transportation and Logistics (TT&L) business unit accomplish this goal. 


    You will be part of the TT&L Leadership team reporting directly to the SVP and business leader of the vertical and work closely with all the business unit leaders (Sales, Client Management and Operations) as well as EXL’s Digital Transformation Organization which comprises of the Digital Labs and the Digital Solution Center which includes the Advanced Automation & Robotics and Platforms and Products capabilities. 


    Your role will have a dotted reporting to the Co-Heads of the Digital Solution Center to develop and execute the Digital Transformation work plan for the BU.




    • Create a business unit focused digital strategy, delivery road map and execution plan
    • To create a Digital work plan (based on the strategy) for the BU;
    • Align with the Digital Labs and Digital Solution Center on the work plan
    • Develop implementation plan within the BU
    • Conduct a diagnostic of current state and opportunity areas within TT&L and in Client organizations
    • Create a resource strategy to build the Digital thought leadership within the BU
    • Assess and identify potential clients for Digital Transformation solutions and lead development of tailored solutions for them; Support in managing client relationships by helping clients lead their digital agenda
    • Create and establish Digital Transformation awareness both internally and externally by becoming an advocate of Digital transformation and an ambassador of Digital capabilities and evolution
    • Bring to Business Leadership, excellent insight and practical knowledge of Digital Products and Services as well as build an overall digital ecosystem;
    • Lead, run, execute, deliver key digital projects in conjunction with EXL’s Digital solution center/External Partnerships/Existing resources
    • Participate actively in the Digital Organization (discuss latest tech, share BU experience, provide expertise, contribute to use cases and knowledge repository)
    • Enhance the Digital Quotient of TT&L through knowledge sharing, projects, digital awards, innovation/Digital councils.


    • A strong digital know how
    • Proof of ability to execute digital initiatives

    EEO Statement



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