Exl Service

  • Desktop Support Specialist

    Job Location US-KS-Overland Park
    ID
    2018-5714
    Group
    Overland Solutions
    Type
    Regular Full-Time
  • Overview

    As a Desktop Support Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for over 850 business users. You will respond to user trouble tickets and provide tier 2 support. This position will receive old returned equipment and wipe and rebuild new systems.  This position is in our home office location so hands on support may be needed at times. 

     

    Responsibilities

    • Responding to service calls and tickets to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
    • Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN.
    • Troubleshooting Printers for network, Print queue and setup issues
    • Updating Asset information upon return of old equipment or shipping out of fixed or new equipment.
    • Handle escalation on priority, Coordinate with Help Desk for resolution, provide tier 2 support to the Help Desk
    • Tracking work tickets on ITIL based ticketing system (ITSM)
    • Maintain SLA with regular updates to the ticket

    Qualifications

    • 2+years Desktop Support Experience
    • 2+years Refresh Experience 
    • 2+ years of Windows 7 Experience or Windows 8/10 a plus
    • 1+ years of Staging & Imaging Tools Experience 
    • 2+ years of Ticket Documentation in Corp Environment 
    • Familiar with wireless mobile devices (hot spot, email setup)

    EEO Statement

    EEO/Minorities/Females/Vets/Disabilities

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