Exl Service

  • Analytics Manager, Decision Analytics Services

    Job Location US-OH-Columbus
    Regular Full-Time
  • Overview

    Manager, Services


    EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO, consulting, industry best practices and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 24,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), Latin America, Australia and South Africa.


    EXL Analytics provides data-driven, action-oriented solutions to business problems through statistical data mining, cutting edge analytics techniques and a consultative approach. Leveraging proprietary methodology and best-of-breed technology, EXL Analytics takes an industry-specific approach to transform our clients’ decision making and embed analytics more deeply into their business processes. Our global footprint of nearly 2,000 data scientists and analysts assist client organizations with complex risk minimization methods, advanced marketing, pricing and CRM strategies, internal cost analysis, and cost and resource optimization within the organization.  EXL Analytics serves the insurance, healthcare, banking, capital markets, utilities, retail and e-commerce, travel, transportation and logistics industries.


    Please visit www.exlservice.com for more information about EXL Analytics.


    Position Overview

    We are looking for an advanced analytics professional with minimum 5 years of experience. The ideal candidate for this role would possess a combination of research and professional experience in the fields related to Natural Language Processing and Machine Learning.


    • Drive business metrics that add to the top-line and / or bottom line growth for our clients 
    • Use Prescriptive and Predictive modeling based on the clients need 
    • Oversee Client delivery of 3-5 projects 
    • Provide business insight in understanding the problem, structure and hypothesis 
    • Ensure quality control of outputs to client 
    • Provide adequate Project, Client & Team Management 
    • Ensure adherence to policies, procedures, standards and compliance 
    • Support Business Development Activities as Technical Experts 
    • Project task management 
    • Communications, including deck writing 
    • Delivery of output with adequate quality control 
    • Facilitation and gathering of client feedback on problem structuring 
    • Effective management of frequency of feedback loop with offshore resources


    • Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas; candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply 
    • 8-10 years’ experience in analytics 
    • Strong Predictive Modeling Experience 
    • Machine Learning using Python/R/SAS 
    • Experience on NLP models/text analysis 
    • Experience in working in dual shore engagement is preferred 
    • Must have experience in managing clients directly (Onsite is preferred) 
    • Superior analytical and problem solving skills 
    • Demonstrated leadership ability and willingness to take initiative 
    • Strong record of achievement, solid analytical ability, and an entrepreneurial hands-on approach to work 
    • Outstanding written and verbal communication skills
    • Able to work in fast pace continuously evolving environment and ready to take up uphill challenges 
    • Is able to understand cross cultural differences and can work with clients across the globe

    What we offer:

    • EXL Analytics offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class analytics consultants.
    • Opportunity to join our Insurance Analytics team which works with 8 of the top 10 global insurers, across the value chain – Marketing, Pricing, Underwriting, Claims, Actuarial and Operations. You get to leverage the vast & deep knowledge pool developed by the team over the years in areas such as Predictive Modeling, Text Mining, NLP, Recommendation Engine, Image Analytics, IoT etc. 
    • In the current role, you will get an opportunity to work with the Insurance analytics team of a Top 3 US P&C Insurer. This team consists of leading actuarial & data science practitioners, offering tremendous learning opportunities.


    EEO Statement



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