Exl Service

  • Manager, Decision Analytics Services

    Job Location US-IA-Des Moines
    Regular Full-Time
  • Overview

    Manager, Services


    EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO, consulting, industry best practices and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 24,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), Latin America, Australia and South Africa.


    EXL Analytics provides data-driven, action-oriented solutions to business problems through statistical data mining, cutting edge analytics techniques and a consultative approach. Leveraging proprietary methodology and best-of-breed technology, EXL Analytics takes an industry-specific approach to transform our clients’ decision making and embed analytics more deeply into their business processes. Our global footprint of nearly 2,000 data scientists and analysts assist client organizations with complex risk minimization methods, advanced marketing, pricing and CRM strategies, internal cost analysis, and cost and resource optimization within the organization.  EXL Analytics serves the insurance, healthcare, banking, capital markets, utilities, retail and e-commerce, travel, transportation and logistics industries.


    Please visit www.exlservice.com for more information about EXL Analytics.


    Position Overview

    We are looking for an advanced analytics professional with minimum 5 years of experience. The ideal candidate for this role would possess a combination of research and professional experience in the fields related to Natural Language Processing and Machine Learning.


    • Learning all about the sponsors/clients/stakeholders/end users of the project.
    • Identifying the views and needs of the end-users through discussion and inputs .Identifying the operational activities that need to be done to achieve the objectives in the project.
    • Compiling an exhaustive list of the requirements of each stakeholder and end-user and give an exact picture of the limits and extent of the project to keep the requirements within the range and pertaining to the project alone. Employing techniques such as use cases, prototyping, data flow diagrams, and competitor analysis. Classify the requirements according to the functions and components the end-users are expecting.
    • Analyze the requirements to determine whether the compiled list of requirements are clear in their purpose and are pertaining to the project or the process. Setting up the priority and relevancy as well as the impact and making the final requirements as clear, unambiguous, concise, feasible, and relevant to the project.
    • Build a prototype of the project to give an exact idea of the final results of the product or project to stakeholders. Ensuring that the stakeholders/end-users are clear about what they want from the project, what they are going to achieve, and they have seen the prototype and are satisfied,
    • Create a document that will combine all the details and get it signed by all stakeholders/end-users and the project manager. This will be the rule book for the project. All stakeholders, end-users, project personnel, and developers should be given a copy to apprise them of the project goals
    • Design Test scripts & test cases, FSD writing etc...


    • Master’s or Bachelor's degree in electronics/electrical engineering, computer science, IT or related quantitative analytics field from top-tier universities with strong record of achievement.
    • 5+ years' experience as a Business Analyst with solid analytical skills and an entrepreneurial, hands-on approach to work.
    • Minimum 5 years of experience in advanced analytics and deep learning.

    • Strong programming experience in R and Python. Basic knowledge of data cleansing and manipulation in SAS.

    • Proven expertise in Machine learning and NLP using Python/R.

    • Experience working with large, complex and diverse datasets from a variety of sources.

    • Experience of delivering successful large scale analytics projects.

      Candidates with Finance and accounts background will be given first priority.
    • Strong business analysis skills like requirement gathering, Create BRD, FSD, Use cases and Test cases.
    • Act as a liaison between business team and developers.
    • Strong expertise in MS-Office suite especially in Excel and Power point. Ability to effectively interact with all levels of management.
    • Have basic understanding about Data models (should know what is tables, dimension and measures) and Forecasting techniques using any analysis tool (Excel,SAS,R or Python) – Don’t have to do any advanced forecast models but a basic understanding is more than enough.
    • Manage relationships with project stakeholders, including internal and external clients and vendors, keeping them informed of progress and issues in order to manage expectations on all project requirements and deliverables.
    • Strategic, conceptual analytical thinking and decision making skills.
    • Analytical experience, preferably in Insurance Industry (Not mandatory).
    • Exceptional interpersonal skills and the ability to work well with people from many different lines of business with varying degrees of technical experience.
    • Prior experience of managing teams
    • Leadership skills, team player, communication skill

     What we offer:

    • EXL Analytics offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class analytics consultants.
    • You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth
    • Analytics requires different skill sets at different levels within the organization. At EXL Analytics, we invest heavily in training you in all aspects of analytics as well as in leading analytical tools and techniques.
    • We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
    • Sky is the limit for our team members. The unique experiences gathered at EXL Analytics sets the stage for further growth and development in our company and beyond.


    EEO Statement



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