Exl Service

  • Receptionist

    Job Location US-FL-Tampa
    Operations Management (+HI)
    Temporary Full-Time
  • Overview

    EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL’s proprietary Business EXLerator Framework™, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 26,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa. For more information, visit www.exlservice.com.


    The Receptionist is responsible for professionally answering and properly routing incoming calls, mail distribution, flow of correspondence, requisition of supplies, as well as additional duties, as assigned (which may include maintaining the calendar and scheduling the Conference Rooms and the Conference Bridges).  The Receptionist must have the switchboard open and operating promptly beginning at 8:30 a.m. and throughout the day until at least 5:30 p.m.  Relief coverage will be provided for a one-hour lunch, as well as on an “as needed” basis for short breaks. The Receptionist should work with relief coverage to determine appropriate times for lunch and breaks.



    Job Performance/Responsibilities: 

    • Professionally and promptly answers all calls and directs callers to the appropriate associate. Will successfully transfer a caller to an associate’s voice mailbox when the associate is unavailable;
    • Greets, signs in, and directs visitors to the facility;
    • Issues Confidentiality forms to all visitors and scans to file;
    • Issues badges for all visitors;
    • Provides callers with Company information such as address, directions to the facility, fax number, website, and other related information;
    • Receives, sorts, scans and forwards incoming mail daily;
    • Maintains and routes publications, including but not limited to the Company Newsletter;
    • Completes special Human Resources’ projects, as directed;
    • Promptly completes all Employment Verifications and submits to Human Resources for filing;
    • Coordinates the pick-up and delivery of express mail services as well as any other packages needing to be mailed (FedEx, UPS, etc.);
    • Communicates facilities issues to the leasing office, as requested by Human Resources;
    • Maintains all reception procedures and updates as necessary;
    • Performs other duties, as assigned.


     Customer Services-Internal/External:

    • Supports a positive work environment;
    • Communicates to Supervisor/Manager all problems, issues and/or concerns as they arise;
    • Maintains a courteous and professional attitude when working with all visitors to the facility and HI team members;
    • Works, communicates, and collaborates in harmony and in a courteous and professional manner with all internal/external customers/callers.



    Education/License/Certification:  At a minimum, an Associate’s degree from an accredited college or university is preferred.


    Experience: A minimum 1 year of experience as a Receptionist, along with an ability to multitask, is required. Handling multiple incoming lines is preferred, as is experience assisting in a Human Resources back office capacity.



    • Excellent phone etiquette and verbal communication skills
    • Punctual/Reliable Attendance
    • Able to work effectively and efficiently with minimum supervision
    • Should be customer service driven
    • Knowledge of MS Office (Word, Excel, Outlook, Access, PowerPoint, Adobe DocuSign)
    • Able to multi-task
    • Able to maintain the confidentiality of information
    • Professional appearance and demeanor (as determined by Human Resources)

    EEO Statement



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