Exl Service

  • Sr. Manager, Decision Analytics Services (Claims Analytics)

    Job Location US-MA-Worcester
    Regular Full-Time
  • Overview

    Sr. Manager, Decision Analytics Services


    EXL (NASDAQ:EXLS) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. Using our proprietary, award-winning Business EXLerator Framework™, which integrates analytics, automation, benchmarking, BPO, consulting, industry best practices and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 24,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), Latin America, Australia and South Africa.


    EXL Analytics provides data-driven, action-oriented solutions to business problems through statistical data mining, cutting edge analytics techniques and a consultative approach. Leveraging proprietary methodology and best-of-breed technology, EXL Analytics takes an industry-specific approach to transform our clients’ decision making and embed analytics more deeply into their business processes. Our global footprint of nearly 2,000 data scientists and analysts assist client organizations with complex risk minimization methods, advanced marketing, pricing and CRM strategies, internal cost analysis, and cost and resource optimization within the organization.  EXL Analytics serves the insurance, healthcare, banking, capital markets, utilities, retail and e-commerce, travel, transportation and logistics industries.


    Please visit www.exlservice.com for more information about EXL Analytics.


    • Drive business metrics that add to the top-line and / or bottom line growth for our clients
    • Develop Descriptive (reporting) through to Prescriptive and Predictive Analytics, based on the clients need
    • Oversee Client delivery of 3-5 projects
    • Provide business insight in understanding the problem, structure and hypothesis
    • Ensure quality control of outputs to client
    • Provide adequate Project, Client & Team Management
    • Ensure adherence to policies, procedures, standards and compliance
    • Support Business Development Activities as Technical Experts
    • Project task management
    • Communications, including deck writing
    • Coordination of all sub-team efforts
    • Delivery of output with adequate quality control
    • Facilitation and gathering of client feedback on problem structuring
    • Effective management of frequency of feedback loop with offshore resources




    • Master’s or Bachelor's degree in electronics/electrical engineering, computer science, IT or related quantitative analytics field from top-tier universities with strong record of achievement
    • 5+ years of work experience
    • Prior experience of working in P&C Insurance Domain , especially in implementing analytics interventions for claims processe
    • Should be familiar with KPI’s , benchmarking used to measure performance of claims processes
    • Familiarity with claim analytics including one or more of the following fraud analytics, loss ratio forecasting or others
    • Knowledge of advanced analytics and market research approaches, including but not limited to regression, GLMs, survival modeling, forecasting, machine learning, decision trees etc. using analytics tools like SAS, SQL,R
    • Some exposure to visualization software like Tableau/Qlikview/Power BI is desirable
    • Experience in text analytics would be an added benefit not a mandate
    • Demonstrated leadership ability and willingness to take initiative
    • Strong record of achievement, solid analytical ability, and an entrepreneurial hands-on approach to work
    • Outstanding written and verbal communication skills


    What we offer:

    • EXL Analytics offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class analytics consultants
    • You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth
    • Analytics requires different skill sets at different levels within the organization. At EXL Analytics, we invest heavily in training you in all aspects of analytics as well as in leading analytical tools and techniques.
    • We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
    • Sky is the limit for our team members. The unique experiences gathered at EXL Analytics sets the stage for further growth and development in our company and beyond.

    EEO Statement



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