Why join EXL?
At EXL, we’re more than just an analytics, operations management, and technology Company. We focus not only on our outstanding Team Members, but on our growing industry as well.
Headquartered in NYC, EXL has more than 27,000 professionals situated in locations throughout the United States, Europe, Asia, Latin America, and South Africa.
Our EXL Team Members receive the benefit of:
Valuable Compensation Package:
Comprehensive Health & Welfare Benefits:
Inviting Culture & Team-Oriented Philosophy:
As a Senior Disability Claims Manager, you will have oversite of medical retrieval, summarization and low complexity nurse review. You will need the knowledge and skills to conduct thorough investigations of disability claims. This is a fast-paced job where attention to detail counts. The Senior Disability Claim Manager's oversite has a direct impact on claimant health, well-being and sense of security. The ability to make and effectively communicate decisions within tight time frames, while integrating knowledge of medical conditions, customer contracts, and corporate compliance are critical for success
Leadership/Coaching: Provides overall leadership to teams and day-to-day leadership to team leaders. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire team leaders to focus on adherence to policies and processes, as well as federal and state laws and regulations. Fosters a positive work environment. Develops and maintains productive working relationship with team leaders, setting a positive example for their working relationships with their teams
Career Development/Performance & Dialogue: Set goals and standards of performance for team leaders and team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to team leaders about their performance. Coaches and helps establish individual development.
Issue Resolution: Investigates and resolves issues as required â€“ whether customer issues, team issues or departmental issues.
Operations Management/Continuous Improvement: Identifies and approves process changes to improve customer experience. Maintains in-depth knowledge of customer needs. Promotes and maintains a positive, professional image of EXL. Participates in special projects as directed by Leadership.
Communication: Informs team leaders and members of changes, potential changes and other pertinent information affecting the departmental areas. Plans, coordinates and conducts meetings to discuss operational procedures.
As a Senior Disability Claims Manager, You Are Responsible for: