Exl Service

  • Lead Product Scrum Master

    Job Location US-SC-Columbia
    Regular Full-Time
  • Overview

    The Scrum Master is responsible for being a Coach, Facilitator and Servant Leader for their assigned Agile Scrum team(s). They will continually look for ways the team can improve and will be able to encourage growth through cultivating strong relationships and trust. The Scrum Master owns the process for the team and creates balance with the Product Owner and the Technical Product Manager. Foremost, they demonstrate servant leadership by ensuring the scrum team has the resources they need, are shielded from distractions and interruptions and works to remove impediments along the way.

    You must be able to build trusted relationships with the team and with their stakeholders (Product Managers, Solutions Managers, etc.) to ensure the needs of all team members are being met.

    This position is responsible for assisting in the delivery of software solutions by maintaining metrics and making them transparent to management, by keeping the team focused on the right priorities and ensuring the team is continuously improving.


    • Helps teams self-organize and self-manage.
    • Organizes and facilitates daily stand-up meetings, reviews, estimation, retrospectives, sprint and release planning, demos, burndown tracking and other Scrum-related meetings.
    • Works collaboratively with Business and IT partner teams to support development and software delivery.
    • Assists the Product Owner and Technical Product Manager in user story creation/prioritization and product Backlog grooming via emergent requirements.
    • Asks difficult questions, removes impediments, and makes issues and problems visible. Escalates as necessary.
    • Ensures development team is working efficiently towards Sprint goals.
    • Coaches the development team and stakeholders on how to use Agile/Scrum practices at a pace that is sustainable and comfortable for the team and organization.
    • Ensures the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
    • Ensures cross functional coordination (analysts, developers and testers) is occurring early and often.
    • Recommends improvements and assists in changes to best practice.
    • Identifies and manages issues and jeopardies with a clear grasp of the challenges/options until resolved
    • Mitigates all risks and issues “real-time”, executing resolutions on demand.
    • Possesses excellent interpersonal skills and ability to work with diverse teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines.
    • Demonstrates mastery of Agile technology practices


    • Bachelor’s degree in computer science or Business related degree
    • Scrum Master Certification
    • 5+ years of experience in Agile development or development project management
    • Extensive knowledge of IT concepts, strategies, methodologies, architectures and technical standards.
    • Ability to coach a team and stakeholders on Agile practices and ensure adherence to Agile methodology.
    • Strong facilitation skills in leading planning meetings, reviews, and retrospectives.
    • Enjoys solving problems and can resolve conflicts through strong mediation skills.
    • Communicates clearly and can deliver complex messages and teach new concepts.
    • Are motivated and driven, and can influence and drive teams to success using Agile/Scrum/Lean practices.
    • Proven leadership experience in achieving successful project outcomes
    • Negotiation skills.
    • Demonstrated ability to lead cross functional teamwork in and across teams and organizations.
    • Fully committed to transparency in all situations.
    • Demonstrates ability to analyze project issues and challenges and proactively define alternatives.
    • Demonstrates ability to work closely with delivery teams to establish expectations and ensure tasks remain on track.

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