Exl Service

  • Vice President Global Consulting - Healthcare

    Job Location US-NY-New York
    EXL Consulting
    Regular Full-Time
  • Overview

    EXL is a New York-based publicly traded operations management and analytics leader that drives business impact through technology, industry-specific knowledge and a unique delivery model. EXL serves Fortune 1000 companies across the globe in many industries including L&A insurance, P&C insurance, healthcare, banking and financial services, utilities, travel, and transportation and logistics.


    Over the past 16 years, EXL has worked as a strategic partner and won awards in its approach on helping its clients solve business challenges such as streamlining business operations, taking products to market faster, improving corporate finance, building models to adapt to new regulations, turning volumes of data into business opportunities.


    EXL has approximately 24,000 professionals in 32 global delivery centers throughout the U.S., Europe and Asia.



    The Healthcare Consulting VP/Partner, will be responsible for developing and executing strategies for existing client portfolios to ensure growth and profitability, effectively manage client relationships, facilitate delivery and drive client and employee satisfaction.  


    ***Must have Big 4 / BPO / ITO experience***


    The Partner is responsible for achieving the assigned annual revenue quota by actively managing the client relationships. This includes:


    • Deep consulting experience, with more than 15 years of consulting with a focus on Big 4/5 consulting experience
    • Demonstrated experience and expertise in driving and delivering large complex transformation programs
    • Ability to drive sales and revenue, and sustained experience at managing $20+M P&Ls with direct revenue accountability
    • Demonstrated thought leadership and industry credentials in the healthcare industry, and the ability to rapidly ‘reinvent’ service offerings to changing market conditions
    • Polished and assertive communication style, both in speech and writing
    • Demonstrated ability to sell to clients, and be chargeable and utilized
    • Ability to create and grow a Consulting practice focused on healthcare clients
    • Recent experience working with clients in the Healthcare sector, specifically Payers, Providers or PBMs
    • Ability to drive transformation agenda for the customer
    • Consulting partner/relationship with senior executives in the customer landscape.
    • Develop specific sales plans for each account so they can maintain business and where possible, increase the sales volume
    • Work to increase revenue by identifying additional products to complement what is currently sold to the existing customer base
    • Translate clients’ strategic requirements into EXL-enabled solutions. Work with others to achieve better results and forge close working relationships and alliances in order to get things done (for the client)
    • Experience in handling multiple accounts; proven experience in managing accounts ranging from $7m to $20m and greater
    • Will be responsible for growing the business (client business) 10-20%
    • Drive the creation and execution of strategic account plans; with internal teams for assigned accounts to achieve revenue growth and profitability targets
    • Continuously keep track of client needs, gauge client satisfaction and expand client contacts
    • Establish and build strong working relationships with business leaders and team members to ensure the successful delivery of services to your customers
    • Periodically spend time at delivery locations to maintain close contact with operations
    • Act as a database manager for client documents including SOWs
    • Handle client reporting (both qualitative and quantitative)
    • Position EXL as a strategic partner, trusted advisor and value-creator
    • Change the sales approach or solution to accommodate customer versus force fitting solutions to an existing model
    • Understand the financial impact of developments on the industry and company
    • Be the “Executive face of EXL” and solicit ongoing feedback
    • Orchestrate EXL’s services into solutions that meet client’s business objectives, while delivering measurable results
    • Work closely with delivery teams to meet and exceed client expectations, and resolve relationship and/or operations issues in a timely manner
    • Identify, qualify, develop and close Transformation and Outsourcing engagements within the account
    • Participate in client visits, industry events, trade shows, conferences and/or other marketing events as necessary



    • Effectively and proactively managed client’s expectations, built deep client partnerships, and developed excellent communication and executive presence to connect at all levels in the organization.
    • Experience in managing & growing long term complex multimillion dollar accounts; services or solutions
    • Broad functional knowledge within the Life Sciences & Healthcare sector and the ability to connect with a variety of executive level stakeholders on their specific pain-points; build meaningful internal and external relationships.
    • Strong sales process & operations skills (pipeline, forecasting, budgeting, etc.)
    • Strategically minded and able to create a consultative and solution-minded sales environment.
    • A forward & innovative thinker constantly focused on shaping the organization to meet and anticipate both near and long-term business issues
    • Demonstrated ability to work in a multicultural global environment
    • Experience in Healthcare domain; having managed relationship at CXO level
    • Proven track record of success meeting revenue goals and managing multiple clients
    • High level of proficiency with Microsoft Excel, Word and PowerPoint Strong verbal and written communication skills with keen
    • Excellent organizational and prioritization skills
    • Ability to think strategically, creatively, and analytically
    • Exceptional work ethic, ability to perform under pressure, meet deadlines Ability to build effective working relationships with others inside and outside the organization


    EDUCATION & Experience

    • Bachelor’s degree from an accredited institution, graduate degree a plus.
    • Preferably MBA
    • 20 plus years of Healthcare Consulting experience in client services, account management and/or relationship management required



    • A compensation package will be dependent on experience.

    EEO Statement



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