Exl Service

  • Director of Product Development

    Job Location US-KS-Overland Park
    Regular Full-Time
  • Overview

    EXL is a leading operations management and analytics company that helps businesses enhance revenue growth and improve profitability. Digital Intelligence is the all-important combination of technology and talent. Data and domain. Artificial intelligence and human intuition. It provides the context that enables us to look deeper into our clients' operations to find opportunities to outperform competitors, improve customer experience, and grow profitably. It enables us to orchestrate complex and interdependent technologies - AI, robotics, analytics, machine learning and more - to quickly deliver tailored, targeted and breakthrough solutions.

    EXL’s products, are designed to deliver lower costs, satisfied end-user and increased productivity. Our products deliver transformational services and capabilities including industry-leading technology platforms across a range of industries.




    Basic Function 

    • Drive domain specific application innovation by involving senior leadership and domain experts and combining them with insights from industry trends and selection of best technologies.
    • Own the product roadmap
    • Participate in pre & post sales representing IT.
    • Lead evangelization of internal capabilities/products/practices/application delivery processes to EXL leaders, clients and own team.
    • Lead a team of applications solutioning experts and delivery management leads in the US including talent management and retention management
    • Establish strategic relationships with key IT suppliers, act as the liaison for 3rd party IT outsource providers

    Essential Functions

    • Builds strong relationships with stakeholders (Business Operations, Clients, Front End team) and is the face of Technology
    • Drives the adoption of new tools and techniques, including the integration of AI to drive customer interactions and intelligent workflows
    • Participates in ideation and innovation opportunities with business and clients
    • Participates in product and platform development strategy planning with business & senior leaders.
    • Establishes governance and methodologies to ensure delivery and support with offshore teams
    • Brings outsider perspectives to drive capability maturity
    • Oversees estimation and execution of project work plans, providing direction to meet changing business needs
    • Participates in financial planning, budgeting (creation & optimization) activities
    • Drives effective governance and engagement with partners and suppliers


    Technical Skills

    • Experience leading IT application innovation as a part of business strategy
    • Experience driving end to end product development processes is essential
    • Ability to effectively negotiate with senior stakeholders and peers to set direction and expectations
    • Knowledge of prevalent application platforms/technologies (BPM, ECM, SOA) and industry standard frameworks (Microsoft .Net, MS-SQL)
    • Experience negotiating software purchase and support agreements as well as crafting and reviewing large integrator and consultancy Statements of Work (SOW’s) is desired.

    Process Specific Skills

    • Delivery experience in complex product development
    • Understanding of Premium Audit and Home/Commercial Survey a plus
    • Operating and leadership experience across geographies


    Work Experience Requirements


    • 12- 15 years of experience in software development
    • At least 3 years managing large IT product development organizations for a company
    • At least 3 years providing vision, direction and leadership for IT applications
    • Experience in introducing new technologies and resulting change management is preferred



    EEO Statement



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed