Exl Service

  • Lead Assistant Manager – Employee Experience Delivery Optimization

    Job Location US-REMOTE | US-REMOTE
    Regular Full-Time
  • Overview

    Lead Assistant Manager – Employee Experience Delivery Optimization


    This job has three primary responsibilities whose goal will be to improve the delivery of services to our employees in three functional areas that drive their employment experience and improve HR efficiency including advancing the HR Digitalization initiative for the United States geography

    1. On Boarding Experience including the coordination with key personnel in the process (managers, IT, HRBPs, talent and senior leadership) during the first 30-60 days as well as the strategic assessment of on-boarding experience for our employees to help improve retention and shape programs and interventions that drive the same
    2. Benefit & Wellness offerings for US Employees including coordination of services between AON/Alight/Aetna and other 3rd party vendors to improve communication with employees and help employees maximize value of over $15M in benefit offerings.
    3. U.S. Single Point of Contact for the continued deployment, adoption and optimization of HR Shared Service Delivery offerings from Noida. The role would serve as a key integrator, working closely with HRSS Assistant manager in Noida to ensure that products, services are fully vetted, tested and delivered in high quality fashion and that issues either pre-or-post deployment are appropriately triaged to ensure the promise of Digital HR, self-service, greater efficiency, and customer satisfaction are realized


    7-10 years of Human Resources experience in larger (4,000+ employee) publicly traded company, with focus in the areas of employee benefits, 3rd party vendor management, employee on-boarding.  Experience working with HR Service/call center to improve service delivery including training is highly preferred.

    • Strong Verbal and Negotiation Communication Skills
    • Uncompromising commitment to Quality and Customer experience
    • Strong project management experience to ensure multiple priorities and commitments can be delivered
    • Ability to manage in a matrixed environment

    EEO Statement



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