Exl Service

  • Medical UM Clinician

    Job Location US-FL-Tampa
    Regular Full-Time
  • Overview


    Why join EXL

    At EXL, were more than just an analytics, operations management, and technology Company. We focus not only on our outstanding Team Members, but on our growing industry as well.

    Headquartered in NYC, EXL has more than 27,000 professionals situated in locations throughout the United States, Europe, Asia, Latin America, and South Africa.


    Our EXL Team Members receive the benefit of:

    Valuable Compensation Package:

    • Competitive Wages
    • Work-Related Expense Reimbursement
    • Annual Discretionary Bonuses
    • Team Member Referral Bonuses

    Comprehensive Health & Welfare Benefits:

    • Group Medical, Dental and Vision Benefits
    • Flexible Spending Accounts and Health Savings Accounts
    • Generous Paid Time Off, Sick Days and Holiday Pay
    • Group Life Insurance, LTD and 401k Retirement

    Inviting Culture & Team-Oriented Philosophy:

    • Exciting Work Environment
    • Casual Dress Code
    • Monthly Team and Company Events
    • Team Member Appreciation Awards
    • Remote, Home-Based Opportunities
    • Opportunities for Upward Mobility



    The Medical UM Clinician is responsible for conducting utilization and quality management activities in accordance with Utilization Management policies and procedures. The position responsibilities include the management of medical costs through timely prospective, concurrent and retrospective review activities.




    Job Responsibilities:
    • Contributes to UM program goals and objectives in containing health care costs and maintaining a high quality medical delivery system through the program procedures for conducting UM activities;
    • Must become knowledgeable of URAC requirements for clinical staff for UM accreditation;
    • Performs telephonic review for inpatient and outpatient services using InterQual criteria or Health Integrated behavioral health criteria;
    • Collects only pertinent clinical information and documents all UM review information using the appropriate software system;
    • Promotes alternative care programs and researches available options including costs and appropriateness of patient placement in collaboration with health plan clients;
    • Communicates directly with physician providers/designees when appropriate to gather all clinical information to determine the medical necessity of requested healthcare services;
    • Communicates directly with the designated medical director regarding all inpatient cases and outpatient/ambulatory requests for health care services that do not meet medical necessity or appropriate level of care and out of network transfer issues;
    • Recommends, coordinates and educates providers regarding alternative care options;
    • Maintains an active role in assuring the continuity of care for all inpatients through early discharge planning and working with hospital and health plan client discharge planners and social workers in the early identification of potential home care candidates or less restrictive level of care placement;
    • Participates in UM program CQI activities;
    • Communicates all UM review outcomes in accordance with the health plan client profile procedures;
    • Follows relevant client time frame standards for conducting and communicating UM review determination;
    • Maintains and submits reports and logs on review activities as outlined by the UM program operational procedures;
    • Identifies and communicates to the Director of Utilization Management all hospital, ancillary provider, physician provider and physician office concerns and issues;
    • Identifies and communicates to the Director of Utilization Management supervisor all potential quality of care concerns and patient safety;
    • Serves as liaison for provider staff and the health plan client;
    • Maintains courteous, professional attitude when working with Health Integrated HealthCare staff, hospital and physician providers, and health plan client;
    • Identifies and communicates to health plan client and/or contracted ancillary providers all catastrophic and high risk cases for case management referral;
    • Active participation in team meetings; and
    • Other duties as assigned.

    Customer Services-Internal:

    • Supports a positive working environment;
    • Identifies and resolves potential personnel/peer problems and issues proactively, readily utilizing the Director of Utilization Management as a resource;
    • Communicates to Director of Utilization Management all problems, issues and/or concerns as they arise;
    • Communicates to the Director of Utilization Management any issues or concerns related to quality of care, using the Health Integrated HealthCare procedure;
    • Maintains a courteous and professional attitude when working with all Health Integrated HealthCare staff members and the management team;
    • Readily available to non-clinical staff to answer questions and ensure that non-clinical administrative staff is performing within the scope of the non-clinical role;
    • Actively participates in team meetings, as designated.

    Customer Service-External:

    • Timely identifies and communicates to applicable practitioners, providers and the health purchaser staff all issues and concerns related to the case at hand;
    • Communicates to the client/health plan staff any issues or concerns related to quality of care, using Health Integrated HealthCare policies/procedures.
    • Works, communicates and collaborates in harmony and in a courteous and professional manner with the patient, practitioner, provider and multidisciplinary health care team members all issues, concerns and/or as the UM Plan is revised and/or new services are implemented/terminated;
    • Serves as a liaison and patient advocate when deemed applicable for quality of care and cost outcomes; and
    • Communicates appropriately and according to policy, and/or regulatory requirements with the practitioner(s), provider(s), patient/patient’s legally appointed representative any UM coverage determination(s).



    • Strong communication, documentation, clinical and critical thinking skills essential.
    • Working knowledge of utilization management/case management preferred.
    • Strong problem solving and decision making skills essential.
    • Strong typing and computer skills essential.
    • Regular, dependable attendance.



    RN or LPN with a current, unrestricted compact license to practice as a health professional in a state or territory of the United States required.


    Work Experience Requirements:

    One to two years of experience in utilization review, quality assurance, discharge planning or other cost management programs and/or a scope of practice that is relevant to the clinical area(s) addressed in the initial clinical review preferred. One to two years directly related experience using InterQual criteria or healthcare criteria preferred. Two (2) years experience in a hospital-based nursing required. Medical-surgical care experience preferred for positions in medical management areas. Behavioral health experience in multiple levels of care for Behavioral Health Utilization Management preferred. LPNs must have three years previous Utilization Management experience. Call center knowledge desirable.

    EEO Statement



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