Exl Service

  • Pro Reviewer (part-time /work from home )

    Job Location US-REMOTE
    ID
    2018-6185
    Type
    Regular Part-Time (30 hrs. or less)
  • Overview

     

    The following position for a Pro Reviewer, working for the Overland Solutions Survey Division will be a remote position responsible for nationwide coverage.

     

     

    Incumbent conducts quality reviews, provides coaching and guidance to survey field staff, and provides feedback/findings to the Quality Director to improve the total quality for customers in a manner that is consistent with company policies, procedures, and standards.

    Responsibilities

    Duties and Responsibilities:

    • Primary goal is to improve total quality for our Customers’ book’s of business.
    • Conducts a quality review of field survey reports to assure technical and professional company quality standards are met prior to the work being released for transmittal to the customer.
    • Provides prompt, clear, succinct guidance to field staff for correction of any work not attaining acceptance of company quality standards.
    • Provides technical coaching and assistance to survey field staff
    • Is accountable for the quality of all survey work released by the branch to its customers.
    • Advises the Quality Director of findings, training needs, product improvements or other actions that will improve the product of the surveys completed for our customers.
    • Prepares accurate professional documentation of survey review, and communicates clearly and professionally with field staff, team members and clients.
    • When requested, actively and professionally participates in providing technical and other guidance to field staff, assists with preparation and delivery of various training, and effectively coaches’ staff during joint field visits.
    • May be requested to assist with the more complicated and challenging field surveys should additional time be available after completion of the primary task of survey review and feedback.

    Qualifications

    Required Knowledge, Skills, and Abilities:

    • Previous commercial Insurance experience as reviewer, risk control inspection, or underwriting experience is extremely helpful. 
    • Strong analytical skills and an attention to detail.
    • Ability to manage time and perform responsibilities with little/no supervision.
    • Good interpersonal skills, ability to communicate effectively with co-workers and clients.
    • Ability to utilize resources available to complete assigned projects successfully.
    • Knowledge in use of computers.
    • Familiarity with overall organization.
    • Must exhibit initiative and be willing and able to pick up new tasks quickly.
    • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.      
    • Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs etc.) in its simple phases.
    • Ability to deal with a variety of abstract and concrete variables.
    • Must have extensive knowledge and skills using personal computers and MS-based office software packages including Word, Excel, PowerPoint, Outlook and Access.
    • Excellent written and oral communication skills. Ability to work/communicate with all levels of internal and external contacts.
    • Excellent organizational and problem solving skills.

    EEO Statement

    EEO/Minorities/Females/Vets/Disabilities

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