Provides customer service support to internal and/or external customers. Under limited supervision, processes financial and non-financial transactions within service level agreements. Takes a lead role in solving moderate to complex problems.
Specialist Possesses detailed knowledge and/or skill on a particular subject or activity. Their talents are devoted to a particular business focus and they provide guidance, technical leadership, and training to less experienced staff. Develops and implements solutions that align with key business strategies and initiatives.
Developed specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience
Completes work with a limited degree of supervision, identifying opportunities for
improvements to basic processes within own team
Likely to act as an informal resource for colleagues with less experience
The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.
Skills & Knowledge That Prepare You for This Role:
Excellent verbal and written communication of English
High level interpersonal and customer service skills
Intermediate computer skills (Internet navigation and Microsoft Office Suite)
Strong ability to apply program policies and procedures
Physical Job Analysis:
While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee is frequently required to move about and reach for items. The employee may occasionally lift and/or move up to 10 pounds. The physical
demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.