Exl Service

Senior AVP, Account Management

Job Location US-REMOTE | US
SCIO Healthcare Analytics
Regular Full-Time


EXL Health is seeking an SAVP of Account Management for our expanding sales team. 

Reporting to the VP of Strategic Accounts, the SAVP is charged with maintaining and generating new business opportunities within an existing account portfolio of strategic payer clients.  This individual is responsible for strengthening the existing relationships while also positioning the full range of EXL Health’s capabilities in payments, clinical, data & analytics and pharmacy verticals, mapped to the clients’ strategic objectives, to expand revenue within the assigned portfolio of payer accounts. A consultative approach is necessary in which the SAVP is able to understand the key drivers of each client stakeholder, develop an efficient strategy for presenting the value proposition that ultimately expands upon the overall value delivered and further strengthens the partnership.  Position is an individual contributor role and requires deep understanding of the healthcare payer market, healthcare data and analytics and clinical services—clinical experience is a plus.


EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.  EXL provides operations management, decision analytics and technology platforms to organizations in insurance, healthcare, banking and financial services, utilities, travel, transportation, and logistics.


 Please visit www.exlservice.com for more information about EXL Analytics.



  • Manage key clients and work with operations and General Managers to deliver on annual revenue and gross margin goals and ensure client satisfaction by fostering and building deep partnerships with clients that result in growth of existing products and services and cross selling of additional offerings
  • Account Expansion:
    • Invests time in developing a deep understanding of the client’s strategy and critical business challenges and maps this to a detailed account plan to expand existing services
    • Identifies opportunities for growth through increased penetration of existing and new product offerings, competitive displacement and process improvement within portfolio
    • Meets or exceeds assigned revenue targets; achieves budgeted revenue and gross margins goals for the business
    • Employs a highly disciplined approach to managing end-to-end sales process and pipeline within Salesforce CRM
  • Account Maintenance:
    • Primary liaison with the key business sponsors at clients, develop and maintain key relationships, discern key strategic goals and plans of clients, and be the voice of the customer within EXL
    • Set up and run, together with operations, regular Monthly and Quarterly Business Reviews with clients
    • Develop and expand relationships within clients, to understand client pain points, needs, goals and strategic vision
    • Performance – Ensure creation of and monitor monthly/quarterly published metrics, SLAs, and KPIs, discuss any deviances / concerns with internal areas (GMs / Operations / IT / Engagement Management / Compliance) and escalate internally as needed, communicate any resulting issues to client
    • Handle, with General Counsel, amendments to SOWs for changes in business terms
  • Internally: identify, partner with, and cultivate relationships with stakeholders across functions and levels, including product team, General Managers, solutions and front-office leadership team, to form a strong, mutually supportive, efficient, and effective business team. Bring customer needs to GMs and Product team, to encourage development of offerings that are relevant to and needed by the market.
  • Externally: establish, build, and maintain strong relationships with all client stakeholders, from day-to-day procurement to C-Suite, and develop and execute on account plans to ensure growth in accounts to meet goals for revenue and gross margin.

Performance and Success Metrics:

  • Solution focused (not product focused) individual with an ability to leverage expertise with questions
  • Ability to define a value proposition to the client in a way that enables the client to visualize working with EXL to improve business performance, solve a problem or satisfy a critical business
  • Experience in consulting at the executive level, including conducting client needs assessments and linking supplier capabilities to business needs
  • Establish pipeline of key sales opportunities within defined portfolio
  • Incremental, multi-year profitable revenue growth within defined markets




  • At least 10 years of experience in sales within the healthcare industry, with a history of execution and overachieving sales targets
  • Proven experience executing large, complex, deals through the sales cycle into a variety of healthcare stakeholders, including large complex payer organizations.
  • Deep understanding of Payments, Clinical Operations, Analytics and Digital Operations/BPS.
  • Strong understanding of current healthcare economics principles and cost drivers, and fluent with the changing landscape of healthcare delivery, reimbursement, and policies that influence value-based care.
  • Ability to change course quickly when needed and willingness to do what it takes to get the job done
  • Bachelor’s degree from an accredited institution, graduate degree preferred
  • No relocation required; Ability to travel
  • Role is base compensation plus annual bonus; additional details will be shared with the candidate as part of the interview process

EEO Statement



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